"My background is in operations with a focus on TQM (Total Quality Management) which morphed in to Motorola's Six Sigma, before it was Lean Six Sigma," he says. He has lived though several management trends. They snacked and stood around tall tables in an undecorated room, the elders listening and trying to pass on decades of wisdom in palatable snippets.Ĭhris De Gallier is a consultant now after a long career in corporate compliance work and doing contract negotiations for medical clinics. On a recent February evening, after their meeting the advisory board met with around a dozen students. The board consists of seven COOs, CTOs and CIOs.
Many of them were UP alumni, and they formed the advisory board, which still meets four times a year to keep the syllabus on point. Faculty asked people in industry what the hot trends were and what type of skills they wished they could hire. The UP faculty see this course as a way of marrying two disciplines at the precise point where they increasingly need each other. We've had a lot of support from industry." So we created a kind of integrated major that brings the fields together. "Why teach operations and information technology separately? It's better they go hand in hand. People come in not knowing anything about OTM." They often leave that way, too. "In business schools the most well-established majors are finance, accounting and marketing. "OTM looks at systems that are required to manage information to make effective decisions," Gudigantala told the Business Tribune recently. The other is a single person at a kiosk, the kind where scanners and barcodes do the work of harried airline staff. In the course material, a rhetorical question is posed accompanied by two pictures: "Where would you rather be?" One shows a long line of ticket holders waiting to check in at an airline desk. Whether you are making things of metal and plastic or providing a service like healthcare or trips on an airplane, there is a critical need for people to manage information systems that keep operations running optimally. It began in 2009 and has only become more relevant - especially in Oregon, where the state is staking its future on advanced manufacturing. The course sits at the leading edge of where industry is going. Gudigantala and his colleagues teach the Master of Science in Operations and Technology Management there. (Pamplin also owns the Business Tribune.) School of Business Administration University of Portland. Naveen Gudigantala is the Associate Professor, Operations and Technology Management (OTM) at the Robert Pamplin Jr.
In China it takes just 15 days.Īnd in 2007, when Steve Jobs decided to add a glass screen to the iPhone a few weeks before launching, Chinese factory owners built a dormitory so workers could work 12-hour shifts, successfully producing 10,000 phones a day without affecting rollout. If there were a sudden change, which country could adapt better?įor example, it would take nine months in the United States to hire 8,700 engineers to manage 200,000 factory workers. The parts (the supply chain) come from all over the world, but they are put together in China because there is less risk there. How much more would it cost Apple to assemble its iPhones in the U.S. To explain why the world needs Operations and Technology Management experts - a job halfway between techies and business types - Naveen Gudigantala tells an Apple story. New half-engineering, half-business degree at the University of Portland is a hit with local advanced manufacturers.
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